Welcome to the Voiding Guideline for our demo store. This guideline is designed to outline the process for requesting the voiding of a transaction after placing an order on our demo store.
Placing an Order
Upon placing an order on our demo store using Pocket Pay, you’ll receive immediate notification regarding the success or failure of your transaction. Following this, you’ll be directed to the payment success page, where you can review your details. Within a few minutes, an email confirming your order will be sent to the email address associated with your registered account.
Please refer to this User Guideline for more information.
Getting Your Order ID
Your order ID can be found in the email sent to your account and on the payment success page. This order ID is crucial, as it’s required when submitting the void request form to accurately identify your order.
Void Request Form
Once you have your order ID, proceed to complete the void request form. We’ll need your full name, order ID, email address, and the reason for voiding. If you’re a Pocket merchant, you can provide your business name in this section.
Upon form submission, our team will be promptly alerted about your void request, and we’ll assist you as quickly as possible. Upon successful voiding on our end, we’ll send you an email confirming the transaction void.
Voiding requests must be submitted no later than 8 PM on the day of the transaction. If you’ve submitted a request within this timeframe and have not received a successful voiding confirmation from our team, please contact us at (+673) 888 8222.
Support and Feedback
If you have any inquiries or need clarification on certain matters, you may contact us through the following phone numbers:
(+673) 888 8222
(+673) 245 5898
Or you may visit us at:
No. 9, 1st Floor, Block A, Spg. 150-17-20,
Setia Kenangan II, Kiulap, Bandar Seri Begawan,
BE1518, Negara Brunei Darussalam